Privacy Policy

Who operates Nalven

Nalven is operated by Individual Entrepreneur Aliaksandr Zaremba (Individual Entrepreneur), Identification Number 336057297.

Legal address: Georgia, Mtskheta Municipality, village Tskhvarichamia.

Privacy and data protection contact: privacy@nalven.ge . General support: support@nalven.ge . Website: https://nalven.ge.

Data Nalven may process

Depending on how you use Nalven, we may process the following categories of data:

• Account email address and authentication credentials handled through our authentication provider
• Display name and optional phone number on your profile
• Optional Telegram contact information you choose to store on your profile or listing
• Listing information you publish (title, description, price, location, category and taxonomy attributes, photos, contact details you attach to a listing)
• Favorites you save while signed in
• Buyer/seller chat messages related to a specific listing
• Support Center messages and related request metadata
• Moderation-related information (listing status, moderation notes, account status such as suspension)
• Search and catalog usage signals needed to operate browsing, filtering, sorting, and search
• Technical and security information such as IP address, device/browser characteristics, and similar request metadata where processed by our hosting, authentication, or security infrastructure
• Product analytics events (for example views of listings or use of features), without sending free-text personal content into analytics payloads

We do not intentionally collect information that the product does not use. Account email is not shown publicly on listings.

Purposes of processing

We process data to operate and improve Nalven, including to:

• Create and maintain accounts
• Authenticate users and send email confirmation
• Publish, edit, display, and moderate listings
• Provide catalog browsing, filtering, and search
• Enable seller/buyer communication (listing chat and contact reveal where available)
• Provide Support Center assistance
• Store favorites for signed-in users
• Protect security, prevent spam and fraud, and enforce platform rules
• Understand product usage (product analytics) and debug or monitor errors
• Comply with applicable legal obligations

Public listing information

Published listings are public. They may include title, description, photos, price, characteristics, location, seller display information, and contact details that the seller intentionally exposes (for example phone or Telegram).

Do not place sensitive personal information in public listing text. Account email is not published as part of a listing.

Phone number

Phone number is optional on your profile and may be used as listing contact information. On a listing page, a phone number may be revealed through “Show phone”. Providing or revealing a phone number does not mean Nalven has verified your identity unless Nalven explicitly displays such verification.

Buyer / seller chat

Listing-specific chats are private between the conversation participants. Messages are processed and stored so Nalven can deliver and display conversations. Chat content is not public listing content.

Do not send passwords, payment card credentials, or other unnecessary sensitive data in chat. Nalven does not provide end-to-end encryption for chat.

Nalven Support

Support Center messages are visible to you and to authorized Nalven administrators. They may be retained as needed to resolve issues, protect security, prevent abuse, and keep operational records.

Automatic translation

Nalven may process listing title and description through an external AI/translation provider to generate translations for other languages. Unrelated private seller information is not sent for translation. Automatic translations may contain errors; the original seller-written content remains important.

Images

Listing photos are processed before storage. They may be resized, compressed, converted to WebP, and re-encoded so that unnecessary EXIF metadata (including GPS where present in the original file) is not intentionally preserved. Original full-resolution smartphone files are not intentionally retained after optimization.

Service providers

Nalven uses infrastructure and service providers to run the marketplace. Currently this includes:

• Supabase — database, authentication, file storage, and related backend services
• Vercel — application hosting and server-side rendering
• Google Tag Manager — product analytics and measurement tag delivery
• External AI/translation provider — listing title and description translation where enabled

Providers may also fall into categories such as hosting, database, authentication, storage, transactional email delivery through our authentication infrastructure, product analytics, and error monitoring. We do not use advertising cookies or advertising networks on Nalven at this time.

International processing

Our infrastructure providers may process or store data outside Georgia. Processing locations depend on the provider and the services we use.

Cookies and browser storage

Nalven uses cookies and similar browser storage where needed for authentication/session persistence, security, language/locale preference, related product preferences, and product analytics / measurement delivered through Google Tag Manager. We do not currently use advertising cookies.

Data retention

We retain data only as needed to operate the service, maintain accounts, protect against fraud and security threats, handle disputes, and meet legal obligations. Exact retention periods may vary by data type and operational need.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of personal data we hold about you, and you may ask us about restriction or cessation of processing, withdrawal of consent where consent is the basis, or data portability where applicable.

Contact privacy@nalven.ge for privacy requests. We may need to verify your request and retain certain records where required for legal, security, or dispute-related reasons.

Security

We apply technical and organizational measures appropriate to the service, including authenticated access, database access controls (including row-level security where configured), access controls for private chat and support threads, server-side authorization for sensitive actions, and controls for listing image storage. No method of transmission or storage is completely secure.

Children and minors

Nalven is not specifically directed at children. Users must respect applicable age and consent requirements under the laws that apply to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version and its “Last updated” date are published on Nalven.

Privacy contact

For privacy and data protection questions: privacy@nalven.ge .

For general product support: support@nalven.ge .